Refund policy

Returns & Refunds Policy

No Returns or Refunds

All sales are final. We do not accept returns or offer refunds for change of mind.

Please ensure you carefully review your order before completing your purchase.

Faulty, Damaged, or Incorrect Items (Consumer Guarantees)

Nothing in this policy limits your rights under Australian Consumer Law.

If you receive an item that is:

  • Faulty

  • Damaged in transit

  • Incorrect (not what you ordered)

You must contact us immediately upon delivery at contact@peptidesmelbourne.com with:

  • Your order number

  • Clear photos of the issue

We will assess the issue and, where required by law, provide a replacement or if out of stock, a refund.

Non-Returnable Items

Due to the nature of our products, we do not accept returns.

Exchanges

We do not offer exchanges.

Contact

For any questions regarding this policy, please contact:
📧 contact@peptidesmelbourne.com